High-touch final-mile delivery designed around the product and the customer experience.
Receiving, inventory handling and staging connected to final-mile delivery.
Coordinated delivery for construction materials and jobsite requirements.
Connect warehouse, delivery and customer information in one operational picture.
The Carr Group helps retailers, manufacturers and enterprise teams manage high-touch delivery, warehousing and connected logistics with better visibility from receiving through final completion.
Final-mile delivery of large, high-value products touches your customer service team, your inventory records and your brand. It should be easier to operate, not harder.
Large, high-touch products require more than transportation.
Operations and customers need meaningful shipment information without constant status calls.
Manual handoffs between platforms increase unnecessary work.
The delivery experience becomes part of your brand experience.
Four connected capabilities — so warehousing, delivery, jobsite coordination and technology work as one operation.
High-touch final-mile service for products requiring greater care and customer coordination.
Receiving, inventory handling, staging and workflows connected to final-mile operations.
Coordinated material delivery designed around the operational requirements of the jobsite.
Connect warehouse, delivery and customer information through tracking, inventory systems and integrations.
The Carr Group’s White Glove programs are designed for products and customer experiences that require more than standard doorstep delivery.
Scheduling, in-home handling and customer communication for large appliances.
Careful handling, placement and packaging removal where applicable.
Preparing product before final delivery?
Technology should make logistics easier to operate — not create another system your team needs to manage.
The Carr Group’s AI-assisted tracking experience can use shipment and inventory information from the TMS alongside historical context to help surface ETA information, delivery exceptions and relevant order status.
Surface current ETA information from available shipment data.
Help users understand delivery exceptions without searching across multiple systems.
Use operational shipment data rather than generic chatbot responses.
Answer relevant inventory-status questions where available.
Use available historical information to add context to shipment-related questions.
Planned capability. Not available today.
Ask about an ETA, an exception, order status or inventory. This demo uses fictional data.
What’s happening with order 12345?
Is there an exception on DEMO-248731?
How many units of SKU DEMO-SOFA-02 are in inventory?
Has this address had a failed delivery before?
Rescheduling requests
A simple operational sequence, from defining the requirement to documenting completion.
Tell us about the products, locations, volumes and delivery experience.
Align systems, inventory and operational requirements.
Coordinate warehousing, routing and delivery workflows.
Keep stakeholders informed and capture completion information.
The Carr Group traces its delivery history to 1912 and has continued to evolve alongside the products, retailers and technology shaping modern logistics.
William Carr launches Carr’s Delivery Service, beginning with milk delivery.
William C. Carr introduces home delivery of heavy goods, including furniture and appliances.
Under William J. Carr, sister company B&N Delivery Service is launched.
Bradley W. Carr brings shipment-tracking technology into operations.
The Carr Group continues to combine generations of delivery experience with modern logistics capabilities.
“Excellent delivery service with timely notifications.”
Excerpt from a customer testimonial published by The Carr Group.
“Great experience with accurate delivery times and prior calls.”
Excerpt from a customer testimonial published by The Carr Group.
Practical explanations of how delivery, warehousing and integration decisions affect day-to-day operations.
Tell us what you’re moving, where it needs to go and what the customer experience needs to look like.
